Articles
Notes on AI agents and workflow automation — written by the people who implement them.
Notes on automating invoice reminders with agents
The problem isn't sending the reminder. It's knowing when to stop, when to escalate, and when to leave it to a human.
How scheduling agents handle no-shows
A no-show isn't just a missed appointment. Depending on your business, it might mean a slot you can't fill, a payment you can't process, or a client relationship that needs careful handling.
Picking the right LLM for your workflow
The choice of model matters less than most people think — until it matters a lot. Notes on what actually drives model selection decisions in production contexts.
When not to build an AI agent
Some workflows look automatable but aren't — at least not yet. A checklist for thinking it through before committing budget.